
Online individual psychotherapy
A safe space to understand and move through difficult processes
Service Description
Online individual psychotherapy focused on supporting adults, adolescents, and children through processes of trauma, grief, anxiety, illness, and major life crises. Therapeutic work is tailored to each person’s personal history, emotional needs, and current life stage, honoring the pace of the process and offering a safe, respectful, and non-judgmental therapeutic framework. I integrate evidence-based approaches such as Eye Movement Desensitization and Reprocessing (EMDR), emotional regulation, somatic resources, and the Internal Family Systems (IFS) model, as well as therapeutic play and symbolic representation (for example, Playmobil). These tools are used both in work with children and with adults, especially when words are not enough. Sessions are 60 minutes in length and take place in a confidential and secure virtual therapeutic setting. Booking Policy – Online Sessions Online sessions are conducted via secure video conferencing platforms (such as Zoom). By booking an online session, the client acknowledges and agrees to the following conditions: Online Format Psychological services are provided through a secure online platform, with an understanding of the scope and limitations inherent to this modality. It is the client’s responsibility to have a private space, a stable internet connection, and an appropriate device for the session. In some cases, automatic platform features (such as transcription) may be used solely for clinical and therapeutic follow-up purposes. All information generated during the session is handled confidentially, in accordance with informed consent and the privacy policy. Cancellations Sessions may be canceled at least 24 hours in advance at no cost. Cancellations made less than 24 hours before the scheduled session are non-refundable. Rescheduling Sessions may be rescheduled with at least 24 hours’ notice, subject to availability. Requests made outside this time frame may be considered as a completed session. Missed Appointments (No-Show) If the client does not attend the session without prior notice, the session will be considered completed and will not be refunded or rescheduled. The reserved time slot is held exclusively for the client. Payments Session payment is required in advance, at the time of booking or according to the instructions provided. Appointment confirmation is subject to receipt of payment. Payments are non-refundable once the session has begun. Important Considerations Online therapy does not replace emergency psychological or psychiatric care. In the event of a crisis, clients are encouraged to contact local emergency services.
Cancellation Policy
Política de reserva – Sesiones online Las sesiones en modalidad online se realizan mediante videoconferencia, utilizando plataformas digitales seguras (como Zoom). Al reservar una sesión online, la persona consultante reconoce y acepta las siguientes condiciones: Modalidad online La atención psicológica se llevará a cabo a través de un medio virtual, comprendiendo los alcances y limitaciones propias de esta modalidad. Es responsabilidad de la persona consultante contar con un espacio privado, conexión estable a internet y un dispositivo adecuado para la sesión. En algunos casos, puede utilizarse la transcripción automática de la plataforma, con fines clínicos y de seguimiento terapéutico. La información generada durante la sesión se maneja de forma confidencial, conforme al consentimiento informado y a la política de privacidad. Cancelaciones Las sesiones pueden cancelarse con al menos 24 horas de anticipación sin costo. Cancelaciones realizadas con menos de 24 horas de anticipación no son reembolsables. Reprogramaciones Las sesiones pueden reprogramarse con al menos 24 horas de anticipación, sujetas a disponibilidad. Reprogramaciones solicitadas fuera de este plazo se consideran como sesión realizada. Inasistencias (No show) En caso de no presentarse a la sesión sin previo aviso, la sesión se considera realizada y no será reembolsada ni reprogramada. El horario reservado queda bloqueado exclusivamente para la persona consultante. Pagos El pago de la sesión se realiza previo a la atención, al momento de reservar o conforme a las indicaciones proporcionadas. La confirmación de la cita queda sujeta a la recepción del pago correspondiente. Los pagos no son reembolsables una vez iniciada la sesión. Consideraciones importantes La modalidad online no sustituye la atención de urgencias psicológicas o psiquiátricas. En caso de crisis, se recomienda acudir a los servicios de emergencia locales.
Contact Details
52-1-442-423-1149
psic.selene.garciayala@gmail.com
Boulevard Fray Antonio de Monroy E Hijar 51, Jurica, Juriquilla, Querétaro, Mexico